Customer Service

Rates To Go is committed to providing you with the best customer service and support. Our online Customer Service Center offers you immediate answers to many of your questions. Simply click on one of the links below to find answers to our Frequently Asked Questions. If you don't find the answer you need, please contact us. You can call one of our offices or email us. We endeavour to process each inquiry as quickly as possible, so please be patient, we will reply to you.

Quick Links · View/Amend/Cancel Your Booking · E-mail Us · Call Us · Feedback Survey

Frequently Asked Questions

Booking Information     Hotel Facilities & Room Information Pricing/Rates Information Membership Information Payment Booking Conditions

Common FAQs · How does Rates To Go work? · What are your booking conditions? · What is included in the rate? · When will my credit card be charged? · Are my credit card details secure? · How do I amend/cancel my booking?

View/Amend/Cancel Your Booking

If you wish to VIEW, CANCEL or AMEND an existing reservation, click here to access our "View/Amend/Cancel Your Booking" form.

E-mail Us

If you have any further questions, or comments, a quick and easy way to get in touch with us is via our Customer E-mail Support Form.

Call Us

If you wish to speak to one of our customer service representatives, please click here and contact the customer service office closest to you.

Feedback Survey

We always value feedback from our clients. To help us improve our site and provide better service to you, please take a few moments to fill out this Customer Survey.