About Our Company
RatesToGo is a leading last minute online hotel reservation service, offering great service and discounted hotel rates. RatesToGo was launched in 2002 and provides customers with access to more than 16,000 hotels in over 80 countries worldwide.
Our mission is to provide our customers with the most competitive hotel room rates. RatesToGo offers last minute access to hotel rooms through a real time booking engine. Our hotel partners often use our system as an extension of their own sales and reservations departments, and are able to change their rates daily on our website so as to sell rooms that may otherwise be left unsold. This ensures that we offer our customers the best room rates available on any day, up to four weeks in advance.
RatesToGo offers its customers a Low Rates Guarantee. If customer finds a cheaper deal, RatesToGo will match that deal and give the difference straight back to the customer (conditions apply).
In accordance with our commitment to quality and customer service, RatesToGo has a worldwide network, comprising of offices in Australia, Austria, China, France, Germany, Italy, Hong Kong, Netherlands, New Zealand, Russia, Spain, Sweden, Switzerland, United Kingdom, United States, which provide our services in multiple languages - Chinese, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Thai, Russian and Dutch.
RatesToGo, is operated by HotelClub (ABN 85 092 445 442), a Orbitz Worldwide Inc (NSYE: OWW) brand. Orbitz Worldwide is a leading online travel company that uses innovative technology to enable leisure and business travellers to research, plan and book a broad range of travel products.
RatesToGo is made up of a team of professionals, from the travel, finance, product development and IT industries. Together, we provide Internet hotel reservation information and services for hotels in more than 1800 cities worldwide.
The customer service team of RatesToGo comprises of dedicated, multilingual reservation consultants, who are trained to provide the most personal and efficient service to all our customers.
RatesToGo is committed to quality in all aspects of the products and services we provide.
Product - We seek to provide the most comprehensive list of accommodation products around the world. Our hotel portfolio is increasing daily to meet the needs of travellers seeking a high standard of accommodation and travel services at the most competitive prices in key business and tourism destinations worldwide.
Pricing - We are able to provide the most competitive rates, well below the usual rates available, utilising our strong purchasing power. Customers can expect to save up to 70% off the cost on normal hotel rates, in addition to the low rate guarantee offered by RatesToGo.
Customer service - We are committed to providing excellent service to our customers and it is our objective to ensure that all our customers around the world enjoy a hassle-free online reservation experience.
Security - We ensure the complete security of your personal and credit card details by using SSL encryption.
In addition, we work with leading financial institutions around the world to provide a highly secure and easy to use payment system, giving consumers confidence and security when making online payments.